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A&M Threads

Customer Service

Exchange Policy

We aim to make sure you receive exactly what you ordered. To ensure a smooth experience, exchanges are handled on a case-by-case basis.

Exchange Eligibility

  • Exchanges are generally accepted only in cases where the wrong item has been sent by us.
  • We do not offer exchanges simply due to a change in size, preference, or choice after delivery.
  • We therefore recommend checking the size and product details carefully before placing your order.

How to Request an Exchange

If you have received an incorrect item:

  1. 1

    Go to Support

    Visit our website and go to Support from the top navigation bar.

  2. 2

    Select Support Tickets

    Choose the Support Tickets option from the Support menu.

  3. 3

    Raise a ticket

    Raise a support ticket mentioning the reason for your exchange request.

  4. 4

    Share the details

    Include your order details and any relevant information or images that may help us understand the issue.

  5. 5

    We'll guide you through it

    Our team will review your request and guide you through the next steps.

Important Note

Every exchange request is reviewed individually. While we make every effort to ensure the correct product reaches you, checking the size and product details carefully before placing your order can help avoid any inconvenience.